Shipping, Delivery & Pickup

Last updated: October 18, 2026

This policy explains how Vintage Wine Cellars fulfills physical-product orders. For cancellations, product problems, and refunds, see Returns & Refunds. Digital gift delivery is covered by our Gift Card Terms.

1. Available Methods and Charges

Available shipping, local-delivery, and store-pickup options depend on your address, the products ordered, legal restrictions, and service coverage. The options, charges, and minimums displayed at checkout apply to your order. An option available for one address or product may not be available for another.

We ship alcohol only where we are authorized to do so. We may restrict destinations or quantities and cannot redirect a shipment to a destination where delivery would be unlawful. We do not ship alcohol to post-office boxes.

2. Adult Recipient and Identification

A person at least 21 years old must be present to receive alcohol and provide acceptable identification. Adult-signature requirements apply to alcohol shipments. The recipient may be someone other than the purchaser if otherwise permitted by law and the delivery service.

Alcohol cannot be left unattended or released to a person whose age or identity cannot be verified. You are responsible for choosing an address where an eligible adult can receive the order and for informing a gift recipient of these requirements.

3. Timing

Shipping and delivery timing will be stated at checkout or in your order communications when available. Carrier transit estimates begin after carrier acceptance and are not a guarantee of arrival on a particular date unless expressly identified as guaranteed. An expedited shipping method does not automatically shorten order-preparation time.

If we do not state a shipment timeframe, we will ship within 30 days after receiving a properly completed order unless you agree to a different timeframe. If we cannot meet the applicable shipment timeframe, we will provide the delay notice, cancellation option, and refund required by law.

Local delivery is available only within our current service area. Same-day service is available only when expressly offered for your order. Please do not assume that placing an order before a particular hour guarantees same-day delivery.

4. Weather and Storage

Wine can be damaged by heat or freezing temperatures. We may recommend or arrange a weather hold rather than expose a shipment to unsuitable conditions. We will communicate a material delay and obtain any agreement required by law.

If you ask us to ship after we recommend a weather hold, we may decline or ask you to acknowledge the particular temperature risk before dispatch. Any allocation of that risk must be expressly agreed for that shipment and remains subject to applicable law. This general policy does not automatically waive a claim for every instance of transit damage.

After delivery, promptly move wine into suitable storage. We are not responsible for deterioration caused by your storage or handling after delivery, except to the extent applicable law provides otherwise.

5. Address Errors and Failed Delivery

Check your address and recipient details before submitting an order. Contact us immediately about an error. Carrier rerouting may be unavailable and may involve additional charges. We will explain any charge before arranging a change when practicable.

If a carrier returns an order because of an incorrect address, lack of an eligible adult, refusal, or failure to collect it, we will contact you about redelivery or cancellation. Disclosed, lawful outbound, return, or redelivery charges attributable to those circumstances may be your responsibility. We will not charge you for our own fulfillment error or apply a fee to a refund that the law requires us to provide without it.

6. Store Pickup

Wait for the ready-for-pickup notice before visiting. Bring your order information and acceptable identification. If someone else is collecting your order, contact us about authorization requirements. Alcohol pickup remains subject to age and identity verification.

Please collect your order within the period stated in your pickup notice. If it remains uncollected, we may contact you and cancel it after reasonable notice. Refunds and any separately accepted special-order cancellation terms are governed by Returns & Refunds.

7. Missing or Damaged Shipments

For delivery arranged by us, the risk of physical loss or damage remains with us until delivery to you or your authorized adult recipient, except for a particular weather risk separately and lawfully accepted under Section 4. A carrier's claim limit does not by itself cap a remedy we owe you.

If an order is missing, damaged, or incorrect, follow the reporting instructions in Returns & Refunds. Please retain packaging and photographs when safe and cooperate with a reasonable investigation.

8. Contact

For shipping or pickup assistance, use our contact form or call (813) 879-2931. Our store is at 3629 Henderson Boulevard, Tampa, FL 33609.

This policy is subject to our Terms of Use.